Welcome to our FAQ section on Patient Accounts Processing
If you do not find an answer, please feel free to message us by filling in the form on this page.
FAQs
You are still in full control of your patient accounts. We are only processing and managing your accounts. We are available to regularly liaise with you at your convenience and will prioritise any follow-up actions required regarding patient accounts. We provide you with a detailed age analysis of your accounts every month, enabling you to always be kept up to date with the status of every account. We also send you a report detailing your fees for the month to be used for your VAT returns and calculations.
It varies from practice to practice. Due to economies of scale, and our specially trained staff members, our fee is often less than what it would cost you as the practitioner to execute with your own staff and equipment. We would gladly provide you with a quotation on request
Our portfolio of clients includes medical specialists, general practitioners, dentists, physiotherapists, occupational therapists, speech therapists and psychologists. The size of our clients’ practices ranges from large, multi partner practices to small, part time practices.
Practitioners usually send us their fee sheets and remittance advices on a daily or weekly basis, mainly per email.
We don’t receive any monies from medical aid schemes or from your patients. All payments are made directly to you into your own bank account. You just provide us with details of payment dates and amounts to enable us to update payments made on patient accounts.
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